Customer Care Analyst – Permanent, part-time, weekends required

This is a fully remote position, open to applicants in France.

📋 Description

• Engage with members across various channels, including chat, email, and phone.

• Demonstrate comprehensive knowledge of Green-Got products.

• Gather and relay member feedback and requirements to relevant teams.

• Enhance current processes for efficiency.

• Detect and report any technical problems.

• Take part in testing phases for new features.

• Seek out ways to elevate the member experience.

⛳️ Requirements

• Strong sense of empathy.

• Diligence in execution and meticulous attention to detail.

• Ability to maintain composure in fast-paced situations.

• Service-oriented attitude.

• Excellent organizational abilities.

• Proficient written communication skills.

• Inquisitiveness and analytical mindset.

• Capability to manage stress effectively.

• Willingness to work on weekends.

• Working proficiency in English.

• Awareness of environmental impact issues.

• Familiarity with digital tools such as Intercom, Notion, Slack, and Aircall.

🏝️ Benefits

• Health insurance provided by Alan.

• Flexible remote work options from home or anywhere in Europe.

• Team-building day every semester.