Customer Care Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address incoming customer inquiries through phone, email, and chat in a courteous and professional manner.

• Quickly resolve customer issues, ensuring a positive and satisfactory experience.

• Accurately record all customer interactions and updates in the CRM system.

• Follow up with customers to ensure that their issues have been completely resolved.

• Keep current with knowledge of products, services, and company policies.

• Identify ways to enhance the customer experience and provide feedback to the team.

• Achieve individual goals for response times, resolution rates, and customer satisfaction scores.

⛳️ Requirements

• Over 1 year of experience in a customer care, customer service, or support role.

• Friendly, empathetic, and patient communication style.

• Excellent written and verbal communication abilities.

• Familiarity with CRM or helpdesk software (such as Zendesk, Freshdesk, or equivalent).

• Capability to handle multiple interactions efficiently without sacrificing quality.

• Dependable home office setup with a stable internet connection.

• Self-driven and reliable in a fully remote work setting.

• Matric certificate is required.

🏝️ Benefits

• Comprehensive training and ongoing support.

• Opportunities for career advancement within the company.

• Flexible working hours and the ability to work remotely.

• Competitive salary and performance-based incentives.