Customer Care Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• As a Customer Care Agent, you are the lifesaver for our clients!

• You manage incoming and outgoing calls and handle the administration for service vouchers (used for services such as cleaning, ironing, grocery shopping, and special transport).

• Phone first: Making and receiving calls is always your top priority!

• Answering questions: You assist customers via email and phone with inquiries regarding the use, ordering, refunds, and exchanges of vouchers.

• Website support: You help with registration, logging in, or updating personal information.

• Problem-solving: "My order hasn't arrived" or "I've paid but received nothing"? You investigate the issue!

• Fiscal certificates: You assist customers with their tax return requests.

• Be the central figure: You are the essential link between regions, service providers, and customers!

⛳️ Requirements

• You speak and write fluent Dutch or Flemish and have a good command of English.

• You hold at least a secondary education diploma.

• You are proficient with computers, MS Office, and preferably CRM systems.

• You are communicative, truly listen, think analytically, maintain a positive attitude, are flexible, and multitasking comes naturally to you!

• Experience in a contact center? That's a significant advantage!

🏝️ Benefits

• A complete Relocation Package to ensure your smooth start in Greece!

• 100% Remote work (you must reside or plan to reside in Greece).

• A competitive base salary.

• Fully paid training to prepare you thoroughly.

• A fun, people-oriented call center with a fantastic (digital) work atmosphere and ample opportunities for career growth!