Customer Care Advisor

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Serves as the initial point of contact for assistance through phone, email, chat, or customer service platforms.

• Develops a comprehensive understanding of the product.

• Collects information from customers to effectively diagnose and comprehend issues.

• Utilizes exceptional customer service skills to provide exemplary service to clients.

• Refers more complex or unique issues to senior staff members.

• Follows up with customers as needed to ensure clear communication.

• Accurately and thoroughly documents detailed support requests and customer interactions.

• Proactively recognizes when a customer is at risk and follows the appropriate procedures.

• Employs AI tools to improve workflow efficiency, automate repetitive tasks, and ensure precise case resolution.

⛳️ Requirements

• Strong proficiency in English (both written and verbal) is essential.

• A two-year undergraduate degree, ideally in computer science, information science, or a related discipline.

• Previous experience in technical support or customer support within a software company.

• Familiarity with ScholarOne or experience in the STEM publishing sector is advantageous.

• Experience with Salesforce is a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment fostering innovation and collaboration.