Customer Application Specialist, Pathology

This is a fully remote position, open to applicants in Pennsylvania, +2 more states.

📋 Description

• Deliver pre-sales scientific and technical advice, collaborating with the Sales team to direct customers towards the best Pathology and Genomics solutions.

• Act as the technical expert during customer meetings and presentations, both in-person and virtually.

• Join Sales Account Managers on visits to cultivate new business opportunities and assist current accounts.

• Aid in post-sales implementations, which include on-site training and Performance Qualification, alongside Field Service Engineers and internal teams.

• Enhance customer assays such as IHC, Special Stains, H&E, and Molecular ISH/FISH.

• Provide on-site and remote troubleshooting support in collaboration with Applications, Technical Support, Sales, and Service teams.

• Gather and relay customer feedback to shape future product and application advancements.

• Stay informed about competitive offerings and clearly express Agilent’s value propositions.

• Handle administrative tasks including scheduling, travel planning, expense reporting, and service documentation.

• Offer support to customers within the PA, DE, and WV regions, requiring up to 75% travel.

⛳️ Requirements

• Bachelor’s or Master’s degree (or equivalent) in Life Sciences or a related discipline.

• 1–2 years of experience in supporting pathology and genomics instrumentation and workflows in clinical or laboratory settings.

• HT or QIHC certification is preferable.

• Strong scientific and technical expertise in Immunohistochemistry (IHC).

• Extensive knowledge in Special Stains and H&E.

• Robust understanding of molecular techniques, including ISH/FISH.

• Capability to articulate complex scientific ideas clearly to varied audiences.

• Valid driver's license and willingness to travel extensively.

• Up to 75% travel with flexible working hours.

• Ability to lift up to 30 pounds and engage in hands-on laboratory tasks.

• Must fulfill Agilent’s customer and vendor credentialing standards for site access, where applicable.

🏝️ Benefits

• Eligibility for bonuses.

• Stock options available.

• Comprehensive health and additional benefits.

• Option for a company car or reimbursement for personal vehicle use in the US.

• Flexible working hours.

• Opportunity for remote, home-based work.

• Coverage of professional travel expenses associated with company travel/expense activities.