Customer Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• The primary goal of the Customer Advocate is to assist the organization's efforts in building a robust provider network by locating, attracting, and contracting qualified attorneys and mediators.

• Identifying qualified providers through various channels, including multiple websites, our internal database, and professional networks.

• Diligently reviewing qualifications such as insurance and licenses to pinpoint potential providers who align with the company's standards.

• Performing initial screenings and assessments to evaluate prospective qualified providers.

• Conducting provider research to develop and implement effective recruitment strategies that keep the organization competitive in attracting top-tier providers.

• Supporting the company’s mission of delivering high-quality customer service to members, providers, and potential customers.

• Engaging in outbound calling, handling inbound calls, and managing email communications with our members and providers.

⛳️ Requirements

• A minimum of 3 years of experience in customer service, ideally within a sales environment.

• High School Diploma or equivalent is mandatory.

• Strong computer skills; proficiency in Microsoft Office applications is essential.

• Ability to type a minimum of 35 words per minute.

• Capacity to thrive in a fast-paced environment, managing high-pressure situations while remaining flexible and adaptable as needed.

• Exceptional communication skills.

• Outstanding writing abilities.

• Capability to effectively educate customers on products and services with accuracy.

• Excellent telephone etiquette.

• Detail-oriented with strong organizational skills.

• Proficient in time management.

• Strong computer knowledge; proficiency in Microsoft Office applications is essential.

• Ability to manage multiple tasks with various assigned cases.

• Demonstrates problem-solving abilities.

• Possesses a proactive, “can-do” attitude, always eager to find the best solutions and outcomes for our customers and providers.

🏝️ Benefits

• Commitment to Equal Opportunity.

• Reasonable accommodations may be provided to enable individuals with disabilities.