CSM, Mid Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Familiarize yourself with our products, internal systems, and client lifecycle processes.

• Cultivate relationships with your assigned Mid Market clients, complete onboarding alongside your team, and start independently addressing daily client requirements.

• Lead effective enrollment communications campaigns that aim to meet annual enrollment targets.

• Develop engaging, data-driven narratives for clients, consistently achieving a 95%+ opt-in rate for standard communications plans.

• Enhance revenue by ensuring that your clients fully leverage the impact of Hinge Health's enrollment communications.

• Achieve 100% client retention through exceptional satisfaction, maintaining a Net Promoter Score (NPS) of 9 or higher.

• Transform clients into advocates and collaborate with Commercial teams to support sales references and Marketing/PR initiatives.

• Guarantee that your clients are utilizing the complete range of Hinge Health's products to maximize member impact.

• Contribute to team success by acting as an onboarding buddy and assisting in establishing best practices as our team expands.

⛳️ Requirements

• A minimum of 2 years of experience in client success, account management, or a similar client-focused role.

• Proven track record of managing a portfolio of clients throughout various stages of the client lifecycle, utilizing tools and resources to track deadlines and deliverables.

• Experience in building relationships with a variety of stakeholders, including clients, consultants, health plans, and cross-functional partners.

• Proficient in telling stories through data—extracting meaningful insights from reports and presenting recommendations that influence customer decisions.

• Excellent written and verbal communication skills, with strong presentation capabilities.

🏝️ Benefits

• Comprehensive healthcare and benefits: In addition to extensive medical, dental, and vision coverage, we provide support for gender-affirming care, resources for family and fertility planning, and travel reimbursements for healthcare services not available in your area.

• Future planning: Begin saving for your future with our traditional or Roth 401k retirement plan options, which feature a 2% company match.

• Modern life stipends: Take charge of your own learning and development.