Cruise Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• The Cruise Consultant provides tailored services to both current and prospective clients.

• The incumbent is expected to manage all facets of booking a client's vacation with minimal oversight.

• Cruise Consultants demonstrate confidence in the products and processes of Cruise Specialists, achieving established sales targets.

• Our shared objective is to guarantee a seamless experience and exceptional service for Cruise Specialists clients.

• Conduct research and prepare proposals for client presentations.

• Offer precise pricing along with the advantages of collaborating with Cruise Specialists.

• Suggest all ancillary items, including insurance, hotels, and air travel.

• Process quote requests from all lead channels promptly and input transaction details into the Agent Mate reservation system.

• Follow up as necessary.

• Ensure clients receive all essential information for their vacation, including travel requirements, visa details, final payment notices, and other reminders.

• Capable of booking cruise reservations with all cruise lines, utilizing online booking engines when feasible.

• Deliver outstanding customer service to existing, new, and referred clients.

• Address client concerns as they arise and engage management when appropriate.

• Participate in additional duties and projects as assigned by the Director of Sales.

⛳️ Requirements

• A minimum of 5 years of experience in the travel industry is required, with a preference for cruise market experience.

• Familiarity with most cruise lines, ships, and global destinations.

• Knowledge of various Cruise Line booking tools.

• Proven exceptional sales and customer service skills.

• Proficient in Excel, Word, and Zoom, with the capability to learn new technologies quickly.

• A friendly demeanor with a natural inclination to exceed expectations.

• Ability to work autonomously as well as collaboratively in a team environment, demonstrating self-motivation.

• Excellent written, verbal, and interpersonal communication abilities.

• Outstanding organizational skills, strong attention to detail, and the capacity to manage multiple tasks.

• Capability to perform under pressure while maintaining a high level of accuracy.

• Ability to recognize when management's involvement is necessary.

• Capacity to absorb, retain, or easily access a large amount of information.

• Experience in a Cruise Line or Travel Agency is required.

🏝️ Benefits

• Choice of two medical plans and two dental plans.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance and auto, home, & renters insurance.