Cruise Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• The Cruise Consultant provides highly customized services to both existing and prospective clients.

• The individual in this role is expected to manage all aspects of booking a client’s vacation with minimal oversight.

• Cruise Consultants must be knowledgeable about all products and procedures at Cruise Specialists and have established sales targets to achieve.

• Our shared objective is to guarantee an impeccable experience and exceptional service for Cruise Specialists clients.

• Conduct research and create proposals to present to clients.

• Offer clear and precise pricing, along with the advantages of choosing Cruise Specialists.

• Recommend all ancillary services including insurance, hotels, and air transportation.

• Process quote requests from all lead sources promptly and enter transaction details into the Agent Mate reservation system.

• Follow up when appropriate.

• Ensure clients obtain all necessary information for their vacation, including travel requirements, visas, final payment notices, and other reminders.

• Capable of booking cruise reservations with all cruise lines, utilizing online booking engines when feasible.

• Deliver outstanding customer service to existing, new, and referred clients.

• Address client concerns as they arise and escalate to management when necessary.

• Participate in additional duties and projects as assigned by the Director of Sales.

⛳️ Requirements

• A minimum of 5 years of experience in the travel industry is required, with a preference for experience in the cruise market.

• Familiarity with most cruise lines, ships, and global destinations.

• Knowledgeable in various Cruise Line booking tools.

• Proven exceptional sales and customer service capabilities.

• Proficient in Excel, Word, and Zoom, and able to learn new technologies quickly.

• Friendly demeanor with a natural inclination to exceed expectations.

• Capability to work independently as well as collaboratively as a team member; self-motivated.

• Excellent written, verbal, and interpersonal communication skills.

• Outstanding organizational skills, attention to detail, and ability to manage multiple tasks.

• Ability to perform under pressure while maintaining a high degree of accuracy.

• Skilled at recognizing when management involvement is necessary.

• Capacity to absorb and retain a large volume of information or maintain easily accessible records.

• Experience in a Cruise Line or Travel Agency is mandatory.

🏝️ Benefits

• Choice of two medical plans and two dental plans.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance and auto, home, & renters insurance.