Crisis Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the CSS request channel during specified coverage periods

• Address requests for connections with students who meet the CSS supporter criteria

• Assess and manage learners’ crisis situations or potential crises

• Direct learners to suitable community resources, including food banks, mental health services, and medical bill assistance programs

• Conduct follow-up with students when further outreach is necessary

• Identify and advocate for support from organizations that focus on urgent care needs

• Provide coverage for an 8-hour shift each day on the CSS Slack channel

• Take necessary actions or coordinate support for rare life-threatening circumstances or situations that require alerting authorities

⛳️ Requirements

• Strong problem-solving abilities

• A genuine desire to assist others

• A committed sense of personal accountability

• A mindset geared towards teamwork

• Exceptional assessment skills to understand issues affecting learners

• Capability to engage and maintain effective working relationships with individuals from diverse social and cultural backgrounds

• Outstanding interpersonal abilities, including active listening and negotiating solutions

• Flexibility, self-motivation, and the capacity to make independent decisions

• Proficient in thriving under remote leadership and maintaining self-motivation

• Availability to cover an 8-hour daily shift on the CSS Slack channel

• Willingness to work during CSS coverage hours: 5 AM–6 PM Pacific Time Monday–Thursday and 5 AM–5 PM Pacific Time Friday

🏝️ Benefits

• Collaborative and inclusive work environment

• Culture of diversity and inclusion

• Job fulfillment

• Opportunities for personal growth

• Work-life balance

• Flexible hours