Creator Retention, Relationship Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Support creators from the onboarding phase through their initial upload, first payout, and complete activation on the platform.

• Develop and enhance onboarding processes, educational resources, FAQs, and live assistance points.

• Take ownership of creator retention metrics (D30 / D90 / D180) and actively manage the health of the lifecycle.

• Identify creators who are at risk or inactive and implement structured reactivation and win-back initiatives.

• Serve as the main point of contact for creators, particularly for premium and high-potential partners.

• Conduct regular one-on-ones, check-ins, and organized growth assessments with creators.

• Plan and execute co-marketing campaigns with creators in both the US and EU markets.

• Establish and expand a Creator Ambassador Program while supporting initiatives driven by creators.

• Create and sustain a vibrant community space for creators to foster engagement and advocacy.

• Gather and analyze creator feedback, delivering insights to the Product, Content, and Leadership teams.

• Collaborate across various functions including Acquisition, Product, Marketing, Finance, and Content Review to enhance the overall creator experience.

⛳️ Requirements

• Relevant experience in the creator economy, content platforms, social media, or digital media landscapes.

• Background in creator partnerships, community management, customer success, or roles focused on lifecycle and retention.

• Strong analytical abilities with experience working with retention, engagement, and growth metrics.

• Capacity to structure processes and function effectively in fast-paced, high-ambiguity settings.

• Excellent communication skills, capable of building trust and fostering long-term relationships with creators worldwide.

• Proficiency in English (B2 level and above).

🏝️ Benefits

• Direct contribution to the future of immersive media.

• Flexible working hours and a remote-first culture.

• A team that prioritizes initiative, clarity, and collaboration.

• Unlimited access to DeoVR Premium.

• A work environment where ideas are valued and individuals are treated with respect.