CPC Application Support Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Engage in a rotating schedule to oversee the ServiceNow (SNOW) system for incoming calls (Monday – Friday, 08:00 - 18:00).

• Provide 2nd and 3rd line support for applications, addressing incidents assigned through the Service Desk and resolving issues raised by application users in line with SLA targets.

• Typical incidents include: functionality not operating as intended; missing or incorrect data within the application; data not being accurately transmitted to third parties via integration components; performance issues impacting user experience.

• Address information requests, assisting users in performing specific tasks within the application.

• Develop and implement solutions for identified issues within the application.

• Conduct operational maintenance to guarantee system performance and reliability.

• Assist with disaster recovery testing to ensure operational continuity.

• Act as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.

• Facilitate the transition of all new or modified functionalities from Development, ensuring a thorough understanding to effectively communicate features to clients in their specific environments.

⛳️ Requirements

• Proficient in Microsoft Azure services, including App Services, Function Apps, and Monitor/App Insights.

• Experience with MVC, .NET Core, and .NET Blazor.

• Familiar with Entity Framework and SQL Server, including SQL scripting.

• Skilled in C# and ASP.NET.

• Knowledgeable in PowerShell and Windows Server.

• Acquainted with Azure DevOps.

• Familiar with GitHub.

• Knowledge of YAML pipelines, Azure Resource Manager (ARM), and Bicep.

• Experienced with Selenium.

🏝️ Benefits

• Pension Scheme - contributions matched up to 10%

• Private medical cover

• Income Protection

• Life Assurance

• 25 days paid leave + National Holidays

• Flex benefits program