Corporate Travel Technology Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish and nurture strong relationships with clients and internal stakeholders.

• Uphold departmental communication standards and service level agreements for projects, implementations, and account modifications.

• Achieve a “Very Satisfied” result on satisfaction surveys.

• Provide support to Ecommerce regarding product issues and escalations.

• Diagnose and resolve GDS and product-related problems, escalating when necessary.

• Assist Sales by delivering product demonstrations to both internal and external clients.

• Train new team members to offer first-level support for travelers regarding product issues and usage.

• Help complete Service Desk Tickets and provide second-level support and escalations.

• Oversee Central Services Special Projects from start to finish.

• Drive technical discussions on Implementations in a professional and consultative manner, aiming to educate clients on product capabilities, services, and features.

• Aid in the creation, setup, and customization of online profile sites or GDS profile tools.

• Support the creation, setup, and customization of online booking platforms.

• Execute test plans prior to client launches to ensure proper profile and PNR creation.

• Collect feedback and offer recommendations for enhancements and modifications.

• Assist in training customers on product usage and navigation.

• Be an expert in current custom portal configurations.

• Help create and manage a new ALTOUR Corporate Portal.

• Handle the management of the Pre-Trip Approval process within existing software.

• Leverage technology tools to analyze and evaluate project success.

• Monitor benchmarks and assess project performance.

• Provide feedback and suggestions for improving processes and departmental efficiency.

⛳️ Requirements

• At least 5 GCSEs or equivalent qualifications.

• Experience with Atriis configuration.

• Over 5 years of experience in travel operations.

• Demonstrated results and experience in managing the responsibilities outlined above.

• Possess or have the ability to obtain required certifications from technology providers.

• Capable of setting goals and meeting deadlines.

• Strong analytical and critical thinking abilities.

• Exceptional writing and communication skills.

• Strong organizational and interpersonal skills.

• Excellent technical proficiency.

• Strong teamwork and interpersonal capabilities.

• Solid project management skills with a keen attention to detail.

• Proficient in Microsoft Office Suite and web conferencing tools.

• Ability to work flexible hours.

• Skilled in setting and managing expectations for both internal and external customers.

🏝️ Benefits

• Healthcare

• Dental care

• Life insurance

• Employee assistance program

• Staff discount schemes