Corporate Coordinator – Therapy Services, Patient Access

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations at various locations concerning scheduling, intake, and registration within the therapy services and rehabilitation departments throughout the organization.

• Evaluate the performance of each site in relation to patient access to meet organizational objectives (such as access to care, cancellation/no-show rates, work queues, etc.) and provide assistance as needed.

• Work collaboratively with diverse stakeholders across the enterprise to establish a sustainable model for therapy services and rehabilitation that aligns with Shriners Children's vision.

• Enhance outcomes and workflows for all patient interactions with patient access to minimize waste, eliminate barriers to care, and reduce cancellation/no-show rates.

• Ensure that work queues are managed promptly and adjust resources to provide assistance whenever necessary.

• Support locations in optimizing and maintaining current scheduling templates to improve therapists’ availability and patient access to care.

• Assess and assist locations in reducing cancellation and no-show rates by implementing established system standards.

• Collaborate with the authorization and revenue cycle teams to ensure workflows secure authorization for the treatments provided.

• Manage patient access staff remotely as assigned.

• Aid in the technical testing of Epic upgrades and optimizations to minimize downtime and technical issues upon implementation.

• Partner closely with the Corporate Manager of Therapy Services – Clinical Operations to enhance the patient experience from check-in to departure.

• Assist the Corporate Manager of Therapy Services – Clinical Operations in acquiring and maintaining reports related to key performance indicators of the system.

⛳️ Requirements

• Minimum of 5 years of experience in intake, scheduling, and registration in the healthcare sector.

• Proficient in utilizing Epic for intake, scheduling, and registration processes.

• Capable of documenting workflows and creating guidelines for patient access staff.

• Bachelor's Degree is required.

• Familiarity with Visio or a similar workflow tool is preferred.

• Previous experience managing patient access personnel is preferred.

• Proven track record in an educational role is preferred.

🏝️ Benefits

• Employees are eligible for medical coverage on their first day!

• 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service.

• Eligible for paid time off.

• Life insurance coverage.

• Short-term and long-term disability benefits.

• Flexible Spending Account (FSA) plans available.

• Health Savings Account (HSA) offered if a High Deductible Health Plan (HDHP) is selected.

• Tuition reimbursement program.

• Home & auto insurance options.

• Hospitalization insurance coverage.

• Critical illness insurance available.

• Pet insurance options.

• Much more! Coverage is available to employees and their eligible dependents in accordance with the plans. Benefits may vary based on state law.