Corporate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the corporate sales team to comprehend specific client requirements and challenges.

• Consolidate insights obtained from client discussions to determine the optimal configurations and structure for client accounts, overseeing the complete "A through Z" setup process.

• Coordinate across departments to ensure that the needs of new clients are prioritized from both product and operations perspectives.

• Respond to ongoing client inquiries related to onboarding and implementation, both leading up to and following a client’s official launch date.

• Make strategic decisions to guarantee an exceptionally smooth and efficient onboarding experience and launch for each corporate client.

• Provide constructive feedback to the corporate sales and account management/customer success teams to eliminate communication barriers.

• Effectively manage time to ensure each client feels valued through a professional and supportive experience.

• Maintain comprehensive records of all corporate client information within our CRM platform, Salesforce.

• Act as the primary coordinator of client relationships, working across internal teams to prioritize and fulfill customer needs.

• Take ownership of following through on client requests, ensuring seamless communication and execution among all internal teams.

• Foster cross-functional collaboration to tackle complex customer challenges, from identifying problems to delivering solutions.

• Oversee the contract renewal process, from scheduling initial meetings through negotiations, contract modifications, and securing signatures.

• Identify opportunities within accounts and create value-driven presentations to encourage upgrades and cross-sells.

• Advise existing customers on additional solutions from the Sharebite portfolio.

• Develop and implement account strategies and plans to maximize account growth.

• Offer high-touch client service, including escalation and coordination of support issues as necessary.

• Show proficiency in growing accounts through increased conversion rates from upsell identification to closed deals.

• Mentor new team members during their onboarding process by taking on a buddy assignment.

• Engage in training sessions for new team members throughout their onboarding journey.

⛳️ Requirements

• Bachelor's degree from an accredited institution or equivalent experience.

• Over 3 years of experience in B2B customer success or account management, preferably in a SaaS or growth-stage technology company.

• Capability to effectively manage a diverse range of daily tasks and adapt priorities swiftly in a fast-paced environment across multiple engagements.

• Ability to collaborate with a cross-functional team in a remote setting.

• Proven ability to stay composed and effective in high-pressure, fast-paced situations.

• Consultative selling skills with the ability to thoroughly understand a client's business needs and how to maximize the Sharebite offering.

• Exceptional written and verbal communication skills, demonstrated through emails, conference calls, client meetings, presentations, and internal discussions.

• Strong organizational skills and focus, with the ability to work effectively under pressure.

• Familiarity with CRM solutions (e.g., Salesforce).

• Technical aptitude and a quick learner when it comes to new concepts.

• Experience with Salesforce is preferred.

• A solid understanding of the technical aspects of account management is an advantage.

🏝️ Benefits

• Daily meal stipend

• Multiple health insurance options

• Equity in the company