Conveyancing Support, Legal Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally respond to incoming client calls and email inquiries

• Provide clients with clear updates regarding conveyancing issues and progress of their files

• Assist clients with completing forms, documentation, and addressing general process inquiries

• Document detailed notes on files and update the CRM/file management system accordingly

• Review active files on a daily basis to identify any outstanding tasks or necessary follow-ups

• Pursue required documents, signatures, and any missing information

• Escalate complex legal matters or sensitive issues when necessary

• Uphold a high standard of responsiveness and enhance the overall client experience

⛳️ Requirements

• Prior experience in Australian conveyancing support, legal administration, or paralegal roles

• Strong grasp of conveyancing workflows and typical client inquiries

• Proficiency in using Smokeball/Triconvey or similar legal file management systems

• Capability to manage priorities independently while adhering to processes accurately

• Excellent written and verbal communication skills in English

• Professional, calm, and patient approach in communication

• Highly organized with a keen attention to detail

• Comfortable managing repetitive client communications in a professional manner

• Ability to work independently without the need for constant supervision

• Strong skills in follow-up and task management

🏝️ Benefits

• Comprehensive training and development opportunities

• Supportive team environment with a focus on professional growth

• Competitive salary and benefits package

• Flexible working arrangements available