Conversational Designer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of comprehensive AI delivery projects across the EMEA region, encompassing discovery, requirements gathering, solution design, construction, deployment, quality assurance, and post-launch optimization.

• Act as a pioneering regional authority in conversational design, contributing to the development of scalable delivery frameworks and best practices for international clients.

• Oversee multiple simultaneous customer implementations while effectively managing timelines, priorities, and stakeholder expectations.

• Collaborate cross-functionally to outline project scope, monitor milestones, mitigate risks, and ensure successful project execution.

• Convert customer business goals into scalable conversational AI solutions spanning sales, retention, collections, and customer service scenarios.

• Foster alignment with customer stakeholders through regular working sessions, solution evaluations, and presentations at the executive level.

• Lead efforts in model maintenance and performance optimization to guarantee ongoing quality and measurable results.

• Implement Cresta’s Opera Enablement Program for key stakeholders, empowering clients to autonomously design, build, and conduct quality assurance for their own AI models.

• Design and create virtual agent solutions using flow-based, prompt-based, and hybrid architectures.

• Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta expands globally.

• Collaborate closely with North American teams to establish regional expertise and ensure customer success across the EMEA region.

⛳️ Requirements

• Excellent written and verbal communication skills, capable of influencing both technical and business stakeholders.

• Proven project management experience, including the ability to manage multiple complex workstreams simultaneously.

• Demonstrated capability to independently manage deliverables, timelines, and cross-functional coordination in a dynamic environment.

• Over 2 years of experience in conversational design, conversational AI, bot development, or related areas.

• Experience presenting intricate solutions to enterprise customer stakeholders, including executive audiences.

• Background in working directly with enterprise customers in implementation, consulting, or delivery roles.

• Experience in global or international customer environments is preferred.

• Proficiency in a second language is strongly preferred.

• A background in Linguistics is advantageous.

• Experience with prompt engineering is preferred.

• Familiarity with Dialogflow CX is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with plans tailored for you and your family.

• Paid parental leave for all new parents welcoming a child.

• A remote work setup budget to assist you in creating a productive home office environment.

• Monthly wellness and communication stipend to help you stay connected and balanced.

• 20 days of vacation time to encourage a healthy work-life balance.