Conversational AI Application Developer, English and Greek

This is a fully remote position, open to applicants in Greece.

📋 Description

• Collaborating with clients to assess and comprehend business needs;

• Crafting the application in accordance with recognized usability standards and business specifications;

• Creating hybrid Conversational AI applications that integrate both agentic and deterministic, rule-based functionalities;

• Executing and evaluating semantic models and conversation flows, utilizing rule-based, ML-based, and GenAI-based technologies offered on Omilia's Cloud Platform (OCP). Specific tasks include: preparing, enhancing, and annotating datasets for ML and agentic training; conducting model assessments to evaluate performance; formulating semantic rules using dictionaries and regular expressions; configuring the RAG knowledge base; and engaging in prompt engineering;

• Utilizing JavaScript to develop application logic;

• Connecting Omilia applications with client systems through REST web services;

• Practicing test-driven development, including unit and regression testing;

• Evaluating real-world human-system interactions using Omilia's Conversational Insights and analytical tools, measuring overall system performance, and identifying areas for enhancement;

• Collaborating closely with clients and team members to debug and resolve issues;

• Testing early platform features to provide feedback, relaying identified product enhancement opportunities or partner/customer insights to the product team for action;

• Assisting partners and clients by offering guidance on design and development practices, as well as helping with issue resolution during day-2 operations;

• Engaging in ongoing collaboration with team members, effectively communicating challenges, and sharing valuable insights.

⛳️ Requirements

• Academic Degree in Computer Science, Computational Linguistics, Natural Language Processing, or a related field, or equivalent experience;

• Proficiency in English and Greek;

• Outstanding communication skills; experience in customer-facing roles;

• A problem-solving mentality and engineering approach;

• Understanding of fundamental programming principles;

• Interest in or familiarity with Generative AI concepts (LLMs, prompt engineering, RAG);

• Ambitious, enthusiastic, eager to learn, with a knack for analytical and creative thinking and a keen attention to detail;

• Well-organized for both team-oriented and independent tasks;

• Responsible in meeting tight deadlines.

• Nice to have:

• Experience with conversational automated dialog systems, whether voice or chat-based;

• Experience with any production-level NLU/NLP solutions;

• Experience with GenAI/LLM technologies: prompt engineering or RAG;

• Familiarity with agentic AI frameworks or autonomous agent concepts;

• Any customer-facing experience in a corporate environment will be regarded as an advantage;

• Experience with JavaScript and/or object-oriented programming (e.g. Java);

• Experience integrating external systems such as web services and REST APIs;

• Familiarity with cloud contact center platforms;

• Experience using Git and CI/CD processes;

• Knowledge of bash scripting for automating internal SDLC tasks;

• Proficiency in Spanish, French, and/or German.

🏝️ Benefits

• Fixed salary;

• Long-term employment with vacation days;

• Opportunities for professional development (courses, training, etc.);

• Being part of innovative technology products that are creating a global impact in the service industry;

• Competent and enjoyable colleagues;

• Apple equipment.