Controls Support Specialist

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Deliver both on-demand and scheduled remote technical support services for Key Accounts customers within a technical service setting.

• Conduct remote diagnostics, troubleshooting, programming, maintenance, and equipment startup support for Building Automation Systems (BAS).

• Carry out remote inspections and assessments of BAS, HVAC, and chiller systems, providing comprehensive reports on system performance and issue identification.

• Engage in communication via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and internal Trane teams.

• Take part in technical and strategic account reviews alongside internal stakeholders.

• Determine required parts for repairs and collaborate with appropriate teams for procurement.

⛳️ Requirements

• Strong understanding and hands-on experience in servicing or installing Trane HVAC systems and advanced Trane BAS controls.

• Expertise in conducting remote BAS diagnostics, troubleshooting, programming, and maintenance.

• Proficient in TGE, TGP, and TGP2 capabilities and application guides.

• Advanced knowledge of systems and skilled in utilizing digital tools.

• Familiarity with networking, communication protocols, security, and foundational knowledge of Ensemble, SQL Database, diagnostics, and troubleshooting.

• Self-motivated with the ability to prioritize tasks effectively in a queue.

• Exceptional verbal and written communication skills, capable of clearly conveying information to individuals across various levels of controls and mechanical expertise, from novices to highly skilled technicians.

• Strong adherence to processes and documentation skills for completing job paperwork, including time, progress, and cost tracking.

• Ability to work effectively in a remote team environment, offering coaching and support as necessary, giving and receiving constructive feedback, and a willingness to assist others and embrace new challenges.

• A growth-oriented mindset to remain updated on new products and to identify and suggest system improvements.

• Willingness to work overtime and weekends as needed.

• Candidates without a 4-year degree are encouraged to apply; we value practical experience, relevant skills, and alignment with our leadership principles.

🏝️ Benefits

• Benefits commence on DAY ONE for you and your family, encompassing health insurance and comprehensive wellness programs that include generous incentives – WE DARE TO CARE!

• Family-building benefits feature fertility coverage and adoption/surrogacy support.

• 401K matching up to 6%, along with an additional 2% core contribution, resulting in up to 8% company contribution.

• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave.

• Educational and training opportunities through company programs, alongside tuition assistance and student debt support.