Controls Engineering Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily deployment and provide remote, as well as occasional in-person, support for technical resources catering to North American clients.

• Supervise technical assistance for midscale customized projects.

• Collaborate with other Comecer entities to manage equipment upgrades.

• Foster customer relationships and manage changes related to installed equipment.

• Serve as a liaison between clients and internal teams to ensure contract fulfillment and customer satisfaction.

• Initiate continuous improvement efforts and oversee key performance indicators (KPIs).

• Act as a subject matter expert for Controls software-related concerns and manage engineering escalations.

• Coordinate resources for service and installation to ensure successful project execution.

• Address customer escalations and engage in problem-solving activities.

• Oversee departmental ISO procedures and participate in relevant audits.

• Coach, mentor, and manage team members, including direct reports.

• Generate weekly and monthly performance reports and implement initiatives for improvement.

• Act as the primary customer contact for assigned projects, documenting events and issues throughout.

• Provide technical assistance for critical and custom customer installations.

• Coordinate equipment upgrades to ensure smooth execution and customer satisfaction.

• Manage warranty and non-warranty service opportunities with customers and the service department.

• Conduct needs assessments with installation teams and relay feedback to Comecer SPA.

• Assist with quotations and attend customer pre-order visits as needed.

• Manage project risks, develop mitigation strategies, and perform forecasting.

• Support installation, validation, and troubleshooting processes.

• Maintain proactive communication with customers, providing updates on projects.

• Create training documentation and practices for installation and service teams.

• Ensure accurate maintenance of project, configuration, activity, and contract records.

• Hold regular team meetings to maintain communication, morale, and efficiency.

• Manage projects and teams according to Comecer's established procedures.

• Advocate for customers, addressing concerns and escalating issues when necessary.

• Collaborate with account managers and assist Sales Engineering with quotations and customer interactions.

• Work with the Service and Quality Manager on budget preparation and forecasts.

• Liaise with Comecer Project Managers and Operations staff.

• Recruit, train, motivate, and manage technical personnel.

• Demonstrate leadership in health, safety, and environmental compliance.

• Conduct hazard assessments, inspections, and audits.

• Ensure that employees receive HSE training and implement corrective measures for any unsafe conditions.

⛳️ Requirements

• Proven experience supervising Controls Systems Software Engineers and engineers stationed at customer facilities.

• In-depth knowledge of Controls software-related issues.

• Capability to manage technical support for midscale custom projects and equipment upgrades.

• Proficiency in coordinating service, installation, engineering, sales engineering, project management, operations, and quality teams.

• Experience in managing customer escalations and conducting effective problem-solving exercises.

• Familiarity with departmental ISO procedures, guidelines, templates, and best practices.

• Ability to adhere to company policies, including Time & Attendance and Expenses.

• Skills in coaching, mentoring, recruiting, training, inspiring, and managing technical staff.

• Experience in managing direct reports and providing performance feedback.

• Capability to deliver weekly and monthly KPI reports.

• Experience in supporting custom midscale or key customer installations.

• Ability to conduct needs assessments and provide feedback via Engineering Change Requests (ECRs).

• Proficiency in preparing presales analyses, Statements of Work, quotations, budgets, and forecasts.

• Experience in managing project risks and developing risk mitigation plans.

• Ability to document project execution details, configurations, activities, and contracts accurately.

• Capability to manage projects and project teams in alignment with company procedures.

• Ensure compliance with health, safety, and environmental regulations.

• Skills in conducting hazard assessments, inspections, and audits.

• Ability to implement corrective measures for unsafe conditions and actions.

• Capability to provide information, instruction, and supervision to employees.

• Adherence to the ATS Code of Business Conduct.

🏝️ Benefits

• Ongoing team development focusing on new and expanding technical skill sets.

• Coaching and mentorship opportunities.

• Support for individual career development of team members.

• Regular health, safety, and environmental training sessions.

• Provision and maintenance of appropriate equipment, materials, and protective devices in safe condition.