Contract Licensed Support Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional technical support through phone, email, and chat, ensuring timely and effective resolution of customer inquiries.

• Provide exemplary customer service to assess customer needs and suggest the most appropriate products.

• Keep precise and comprehensive customer records, documenting interactions and ensuring data accuracy.

• Support process enhancement initiatives and implement suggestions in a fast-paced, dynamic setting.

• Oversee and document various ongoing projects, ensuring they are completed on time.

• Identify and recommend automated solutions to optimize processes, increasing efficiency and productivity.

• Evaluate and analyze customer feedback and metrics to spot trends, escalate concerns, and suggest improvement strategies.

• Engage in the creation and upkeep of knowledge base articles, FAQs, and other resources for customers.

⛳️ Requirements

• Knowledge of insurance products, terminology, and industry best practices.

• Outstanding verbal and written communication skills, along with strong technical and analytical capabilities.

• Self-driven and proactive, demonstrating a successful track record of advancing initiatives and building key relationships.

• Highly organized and detail-oriented, with a commitment to delivering exceptional customer support.

• Positive and persistent demeanor, combined with a flexible and results-oriented mindset.

• Strong collaboration skills, capable of working effectively across various functions and levels.

• Proficient in customer relationship management (CRM) systems, Zendesk, and other ticketing platforms.

• Excellent active listening and empathy skills, adept at understanding and addressing customer needs effectively.

• Ability to maintain calmness and professionalism in challenging situations, exhibiting resilience and adaptability.

• Dedication to ongoing learning and self-improvement, going beyond the provided training to master relevant products.

• Must be able to obtain a Property and Casualty Insurance license and pass a background check with fingerprinting.

🏝️ Benefits

• Equal employment opportunities

• Prohibits discrimination and harassment without regard to various characteristics