Content Moderator – Content Processing Specialist, Engagement

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee reviews and comments on the client’s applications and platforms, ensuring all content conforms to brand standards and policies.

• Evaluate user feedback to make well-informed decisions about moderating or escalating issues promptly.

• Proactively monitor and interact with customer reviews, comments, mentions, and more across various platforms, utilizing strong judgment, contextual awareness, and the appropriate brand tone, while delivering clear and helpful responses regarding the client’s products.

• Engage with potential customers through public responses, chat, email, direct messages, and app store review sections.

• Swiftly identify trends or issues within customer communications (including text, memes, or media) and remain current on social media and app store terminology, sharing insights with the team.

• Collaborate closely with the client to ensure their app communities are secure and align with brand values and user guidelines.

• Maintain regular dialogue with your manager to address inquiries, resolve issues, and provide updates.

• Handle both public and private customer care concerns across social platforms.

• Contribute to maintaining consistent quality across shifts (tone, accuracy, decision-making).

⛳️ Requirements

• A High School Diploma or equivalent qualification.

• A personal computer or laptop equipped with a functional webcam.

• A conducive home working environment with a reliable internet connection.

• A minimum of 2 years of experience in moderation, community management, customer experience support, or digital customer service.

• Proficiency in both written and spoken English and Portuguese.

• Excellent verbal communication and writing skills (friendly, clear, and socially adept).

• General knowledge and genuine interest in various social media platforms.

• Capability to work an 8-hour shift on a rotating schedule.

• Ability to remain calm under pressure and maintain confidence in high-visibility comment sections.

• Organized, accountable, and consistently reliable.

🏝️ Benefits

• Fully remote position.

• Opportunities for continuous learning and career advancement.

• Competitive compensation based on local market rates.

• An exciting chance to collaborate with some of the world’s most innovative brands.

• A welcoming environment where all feedback and suggestions are valued.

• Enjoy working within a diverse and global team environment, as BrickBrands team members come from a variety of backgrounds.