Contact Center Specialist

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Welcomes and greets members in a polite and professional manner via phone communications.

• Collects, processes, and documents member transactions, including withdrawals and loan repayments.

• Responds to member questions regarding statements and loans.

• Offers technical assistance for online banking services.

• Maintains member security by adhering to identification protocols and established procedures.

• Recognizes opportunities and promotes relevant products and services.

• Strives to achieve production and referral targets while engaging in sales initiatives.

⛳️ Requirements

• At least six (6) months of experience in a sales or customer service role.

• Background in a Contact Center or financial institution is preferred.

🏝️ Benefits

• Health insurance

• 401k plan

• Life and AD&D insurance

• Vacation and sick leave

• Paid holidays and floating holidays

• Self-care and volunteer time

• Health Care FSA (HCFSA)

• Health Savings Account (HSA) with employer contributions