Contact Center Service Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide Exceptional Service: Deliver friendly, efficient, and supportive assistance, consistently exceeding guest expectations.

• Promote Additional Services: Suggest additional services and products tailored to the guests’ needs to enhance their overall experience.

• Resolve Issues: Efficiently address inquiries and concerns while ensuring a high level of guest satisfaction.

• Manage CRM: Precisely document guest interactions, preferences, and sales opportunities utilizing our CRM tools.

• Foster Relationships: Build trust and loyalty with returning guests and key partners through consistent and personalized engagement.

• Team Collaboration: Work in tandem with the team to meet objectives and continually enhance service quality.

⛳️ Requirements

• Customer-Centric Attitude - A sincere enthusiasm for providing outstanding service.

• Consultative Selling Skills - Proficiency in upselling while improving the overall guest experience.

• Effective Problem Solver - Capability to swiftly and efficiently address guest concerns.

• Collaborative Spirit - Strong teamwork skills and a commitment to achieving collective goals.

• Remote Work Capability - Ability to operate fully remote within our contact center.

• Flexible Scheduling - Willingness to follow a rotating shift schedule, including mornings, evenings, weekends, and holidays to meet service needs.

• Overtime Availability - Readiness to work additional hours as necessary during peak times.

• TICO Certification Requirement - Must secure TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the initial attempt.

• Training Start Date - If selected, the ability to commence training on July 8, 2026.

🏝️ Benefits

• Competitive Compensation - $18/hour plus performance-driven incentives.

• Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling achievements, and service excellence.

• Recognition Programs - Spot Awards for exceptional service moments and remarkable teamwork.

• Career Growth - Access to a learning budget, professional training programs, and pathways for career advancement.

• Purpose-Driven Benefits - Paid volunteer days and opportunities to participate in sustainability-focused initiatives.