Contact Center Executive, French

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage operational inquiries related to bookings prior to arrival, throughout the stay, and post-travel.

• Efficiently address client concerns while following established service levels, quality benchmarks, and procedures.

• Deliver prompt and precise information to facilitate a seamless client experience.

• Strive for resolution on the first point of contact whenever feasible.

• Refer complex situations according to predefined protocols.

• Keep accurate records of cases within internal systems.

• Foster a customer-focused service culture that emphasizes high performance.

⛳️ Requirements

• Proficiency in both English and French is essential for this position (both spoken and written).

• Experience in customer service or operational support; a background in travel or hospitality is preferred.

• Strong analytical skills with meticulous attention to detail.

• Capability to handle multiple requests in a dynamic environment.

• Customer-oriented approach with a strong dedication to service excellence.

• Effective written and verbal communication abilities.

• Familiarity with booking, case management, or CRM systems is a plus.

🏝️ Benefits

• Enjoy the chance to forge robust and enduring business relationships and friendships globally.

• Have the opportunity to advance your career locally or at one of our stunning work locations worldwide.