Contact Center Director

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Take charge of enterprise contact center performance across all markets and channels

• Set KPI targets and track performance metrics

• Lead a team of managers to ensure operational accountability

• Develop and uphold contact center improvement roadmaps

• Coordinate quarterly communication across teams

⛳️ Requirements

• Proven experience in operations management

• Knowledge of KPI management and performance metrics

• Strong analytical abilities

• Exceptional communication and leadership skills

• Capability to thrive in a fast-paced environment

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development