Contact Center Agent, Automotive Service – German Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to customer inquiries regarding products and services, including personnel, website, company information, vehicle-specific questions, e-mobility, service topics, sales, redirects, and contact information.

• Addressing and resolving customer complaints effectively.

• Managing inquiries received through various channels.

• Identifying customer needs and assisting them with specific features.

• Analyzing and reporting on product malfunctions.

• Assisting with the training and onboarding of new employees upon management's request.

• Updating internal databases with information about technical issues and relevant customer interactions.

• Informing customers about new features and functionalities.

⛳️ Requirements

• High school diploma (required).

• Experience in telephone customer service or a call-center environment (preferred).

• Native German speaker or C1 level proficiency in German (both written and spoken) - required.

• Fluency in English (an advantage).

• Knowledge of the automotive industry (a plus).

• Experience with help-desk software and remote-support tools (a plus).

• Working knowledge of CRM systems.

• Excellent communication and problem-solving abilities.

• Solution-oriented mindset.

• Polite and empathetic demeanor.

• Strong attention to quality and accuracy.

• Team player with commitment and collaborative skills.

🏝️ Benefits

• Competitive salary and benefits.

• Opportunities for rapid career advancement within the company.

• Training tailored to your career path.

• Collaborative work environment.

• Multicultural teams.

• Proactive support from colleagues and management.