Contact Center Agent – Automotive Service, German Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to customer inquiries regarding products and services, including staff, website, company information, vehicle specifics, electromobility, service-related topics, sales, redirection, and contact details.

• Acknowledging and addressing customer complaints.

• Managing inquiries received through various channels.

• Identifying customer needs and assisting them with specific features.

• Analyzing and reporting on product malfunctions.

• Providing assistance in training new employees as requested by management.

• Updating our internal databases with information related to technical issues and valuable discussions with customers.

• Informing customers about new features and functionalities.

⛳️ Requirements

• High School diploma (required).

• Experience in telephone customer service or call center environments (preferred).

• German native speaker or C1 Level proficiency (both written and spoken - required).

• Fluency in English (additional advantage).

• Familiarity with the automotive industry (additional advantage).

• Experience with help desk software and remote support tools (additional advantage).

• Understanding of CRM systems.

• Excellent communication and problem-solving abilities.

• Solution-oriented mindset.

• Polite and empathetic demeanor.

• Commitment to quality of work.

• Ability to collaborate effectively and demonstrate commitment.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for rapid growth within the company.

• Career development training tailored to your career path.

• Collaborative work environment.

• Diverse multicultural teams.

• Proactive support.