This is a fully remote position, open to applicants in North Carolina.

• Create, develop, and sustain tailored call flows, chat workflows, and email distribution processes.

• Oversee and spearhead initiatives related to contact center technology.

• Collaborate with stakeholders to establish requirements and manage delivery schedules.

• Construct and set up Zoom Virtual Assistant solutions.

• Serve as a liaison between business users and technical teams.

• Collect, document, and refine functional requirements.

• Assist in testing, validation, and deployment of new features.

• Provide support for contact center system administration concerning call routing, queues, user setups, and more.

• Work alongside technical partners on integrations and troubleshooting tasks.

• Proficient in troubleshooting issues and providing support to end users.

• Background in supporting internal business systems or IT environments (Desktop Support, Systems Administration, Application Support, etc.).

• Familiarity with contact center operations or support systems, with experience in platforms such as Five9, Zoom Phone, Zoom Contact Center, etc.

• Experience in business systems ownership, product support, or technical operations.

• Proven ability to work collaboratively across various teams.

• Strong problem-solving skills and a sense of ownership.

• Eagerness and capability to learn new platforms and tools.

• Capacity to balance platform administration responsibilities with project-related tasks.

• Excellent communication and documentation abilities.

• Competitive Pay

• Health Plans with FSA or HSA options

• Dental and Vision Insurance

• Optional Life Insurance

• 401K with Company Match

• 12 weeks of parental leave for birthing parents / 4 weeks leave for non-birthing parent(s)

• Additional parental benefits including fertility stipends, free diapers, and breast pumps

• Paid Holidays

• PTO Accrual from day one

• Employee Assistance Programs and SO MUCH MORE!!

Contact Center Administrator

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