Connect Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support and maintenance for AWS-based CCaaS and contact center environments

• Monitor, troubleshoot, and resolve production issues utilizing observability tools

• Design, develop, and enhance proactive monitoring features

• Collaborate effectively with developers, architects, and platform owners

• Troubleshoot production issues and conduct root cause analysis

• Partner with vendor associates to drive operational enhancements

• Create and maintain CloudWatch dashboards

⛳️ Requirements

• Over 4 years of overall IT experience

• Strong familiarity with CCaaS environments

• Comprehensive experience in contact center observability, monitoring, and troubleshooting of production systems

• At least 2 years of hands-on experience with monitoring tools like Splunk and CloudWatch

• Practical experience with AWS cloud services, including Lambda, Amazon Connect, and ALBs

• Proficient in at least one scripting language such as Python or JavaScript

• Exceptional communication and teamwork abilities

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Opportunities for professional development

• Certification programs

• Mentorship and talent investment programs

• Internal mobility

• Internship opportunities

• Commitment to social sustainability values