Analista de Soporte TI Trilingüe – PT/EN/ES

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and ensure the efficient processing of critical incidents.

• Assist in calls and communications with internal and external clients.

• Lead and manage internal bridges to resolve severity 1 and 2 incidents.

• Handle escalations and manage the Service Desk.

• Create and update documentation, reports, and key metrics.

• Identify opportunities for improvement and optimization within IT teams.

⛳️ Requirements

• Educational Background: Bachelor’s degree, Technician, Technologist, or professional in IT or related fields.

• Experience: At least 6 months in customer service.

• Preferred: 6 months of experience in Incident Response, Incident Management, Situation Management, or remote support.

• Technical Knowledge: Advanced skills in Microsoft Office and BPO processes.

• Required Languages: Portuguese B2+ and English B2+ (Mandatory).

• Availability for rotating shifts.

🏝️ Benefits

• Indefinite term contract.

• Telecommuting modality.

• Competitive salary.

• Opportunities for growth in a global environment.