Support Engineer – Veterinary HealthTech

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Customer Lifecycle Management: Oversee technical onboarding processes, including provisioning environments, configuring systems, integrating applications, and handling data imports, as well as decommissioning tasks such as data exports, environment teardown, and access revocation.

• Data Migrations & Quality: Execute organized data migrations across systems, ensuring data validation, transformation, and quality assurance to maintain data integrity.

• Technical Ticket Resolution: Take ownership of and resolve technical tickets escalated by the CX team, addressing issues related to environment troubleshooting, bulk updates, and complex platform challenges.

• CX Partnership & Communication: Work collaboratively with Customer Success and Implementation managers to clarify technical requirements and effectively communicate results.

• Automation & Process Improvement: Identify recurring problems to develop tools, runbooks, and automation solutions that decrease ticket volume and accelerate resolution times.

⛳️ Requirements

• SQL & Database Management: Demonstrated advanced skills in writing and executing complex queries to support data extraction, transformation, validation, and large-scale migrations within relational databases.

• AWS Cloud Infrastructure: Practical experience with essential AWS services (such as RDS, S3, EC2, and ECS) to efficiently support and maintain cloud-hosted client environments.

• Kubernetes Orchestration: Solid understanding of cluster operations, pod lifecycle management, and workload troubleshooting in containerized settings.

• Infrastructure as Code (Terraform): Hands-on ability to interpret and implement Terraform configurations to enhance automated environment provisioning and decommissioning workflows.

• Version Control & CI/CD (Git/GitHub): Comfortable managing infrastructure repositories, including the creation, review, and merging of Pull Requests for Terraform and Helm codebases.

• Helm Deployment: Skilled in deploying and managing Helm charts to effectively set up and dismantle customer environments.

• English Proficiency: Required C1-level fluency (both written and spoken) to communicate clearly, translate technical concepts into accessible language, and collaborate effectively across teams.

🏝️ Benefits

• 100% Remote Work: Experience the flexibility of working from a location that suits you best. All you need is a laptop and a dependable internet connection.

• Highly Competitive USD Pay: Receive a top-tier, market-leading salary in USD that surpasses standard offerings.

• Paid Time Off: We prioritize your well-being. Our paid time off policies provide you the opportunity to relax and rejuvenate when necessary.

• Work with Autonomy: Enjoy the flexibility to manage your time as long as the work is completed. Focus on results rather than the clock.

• Work with Top American Companies: Enhance your skills while engaging in innovative, high-impact projects with leading U.S. companies.