Dutch-Speaking Technical Support Advisor – Healthcare Technology

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Offer technical assistance to clients utilizing healthcare technology products

• Diagnose product and device-related problems while guiding clients towards effective solutions

• Assist with repair, replacement, and service processes as necessary

• Provide professional customer support over the phone, ensuring a positive experience for customers

• Maintain accurate documentation of customer interactions and detailed case records

• Adhere to established procedures, compliance standards, and quality guidelines

• Refer complex technical issues to the appropriate teams when needed

• Work collaboratively with internal departments to ensure prompt resolution of issues

⛳️ Requirements

• Native-level proficiency in Dutch

• Proficient in English (B2 or higher)

• High School Diploma or equivalent qualification

• Previous experience in customer service or technical support is beneficial but not mandatory

• Strong analytical and problem-solving capabilities

• Exceptional communication and customer service skills

• Eager to learn about new technologies and technical products

• Ability to work precisely in a structured and regulated environment

• Positive mindset with a desire for professional growth and development

🏝️ Benefits

• Fully remote position available within Bulgaria

• Relocation assistance for qualified candidates moving to Bulgaria

• Comprehensive paid training and onboarding process

• Permanent employment contract offered

• Performance-based bonus incentives

• Signing bonus provided

• Meal allowance included

• Private health insurance coverage

• Multisport and wellbeing benefits available

• Opportunities for continuous learning and career advancement

• Stable working hours from Monday to Friday

• An international, supportive, and collaborative work environment