Concierge, French-Speaking

This is a fully remote position, open to applicants in Madagascar.

📋 Description

• Provide outstanding customer service to our guests throughout their stay, including before and after.

• Address guest inquiries through phone, email, WhatsApp, and other messaging platforms.

• Collaborate with housekeeping, maintenance, and operations teams to promptly fulfill guest requests.

• Support the check-in and check-out processes.

• Offer guests assistance with recommendations, transportation, and local information.

• Escalate urgent matters as necessary.

• Maintain precise records of all communications in our systems.

• Ensure that every guest experiences a five-star level of service.

⛳️ Requirements

• Native or fluent in French, both written and spoken.

• Proficient English communication skills.

• Previous experience in customer service, hospitality, concierge, call center, or virtual assistance is preferred.

• Exceptional communication and problem-solving abilities.

• Strong organizational skills and keen attention to detail.

• Comfortable using multiple software platforms.

• Consistent high-speed internet connection.

• A quiet home office environment suitable for remote work.

• A positive demeanor and a genuine passion for assisting others.

• Advanced English proficiency is required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Access to employee wellness programs and resources.