Compliance Helpdesk Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Categorize and prioritize ticket submissions effectively.

• Assess tickets, develop resolution strategies, and implement them within the established SLA.

• Escalate tickets when necessary to guarantee their resolution.

• Oversee, implement, and record Compliance HelpDesk activities.

• Examine ticket trends to pinpoint organizational training requirements and mitigate ticket influx.

• Provide monthly analyses on ticket classifications and resolution durations.

• Carry out additional administrative tasks as required.

⛳️ Requirements

• High School Diploma or GED.

• 3–5 years of relevant work experience.

• NAHP, SHCM, COS, or an equivalent certification.

• Extensive knowledge of all compliance programs.

• Proficient with computer systems, especially Microsoft Office Suites.

• Previous experience in Customer Service.

• Familiarity with property management software.

• Skilled in managing various affordable housing program types.

• Exceptional verbal and written communication abilities.

• Capable of planning, organizing, and prioritizing tasks efficiently.

• Superior customer service skills, a positive demeanor, and a strong work ethic.

• Bachelor’s degree is preferred.

• Experience with OneSite and RealPage Suite is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.