Community Resource & Engagement Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure that the United Way resource databases for the Laredo area are thorough, current, precise, user-friendly, and comply with database policies and the criteria set by governing bodies.

• Research, compile, and evaluate community service information.

• Perform daily database updates and comprehensive agency assessments.

• Promote awareness of the 2-1-1 service and other United Way initiatives throughout the Laredo area.

• Engage with and support community partners and social service providers.

• Provide outreach and educational support to community-based organizations.

• Attend community events and represent United Way at local presentations and partner meetings.

• Address staff requests for resource verification and new agency inquiries.

• Act as the operational lead for the South Central regional disaster resource response before, during, and after emergencies.

• Serve as an on-call contact for statewide 2-1-1 disaster resource coordination during South Central duty periods.

• Support seasonal resource and engagement initiatives.

• Assist other team members and perform tasks as assigned by the Community Resource & Engagement Senior Manager.

⛳️ Requirements

• A Bachelor's degree in a social service-related discipline or over 3 years of relevant experience in community engagement, non-profit work, disaster response, or library environments.

• Significant knowledge of community resources, the social service landscape, or disaster response initiatives.

• Strong writing and editing capabilities.

• A commitment to enhancing access to information.

• Outstanding communication and customer service abilities.

• Bilingual (English/Spanish) is highly preferred.

• Ability to work independently with minimal daily supervision.

• Available to respond during scheduled disaster duty windows, which may include nights, weekends, and holidays if necessary.

• Reliable transportation and a valid driver's license for regional travel.

• Must reside within the Laredo area (Cameron, Hidalgo, Starr, or Willacy counties).

• Understanding of border-region social services and the context of the Laredo community is advantageous.

• Experience in managing resource databases, case management systems, or referral platforms is a plus.

🏝️ Benefits

• Competitive Compensation

• Hybrid Work Option

• Employer 403(b) Matching

• Employer-Sponsored Health Insurance (for employees)

• Dental Insurance

• Vision Insurance

• Flexible Spending Account (FSA)

• Generous Paid Time Off (PTO)

• Paid Parental Leave

• FMLA

• Employee Assistance Program (EAP)