Community Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Conceptualize, plan, and effectively carry out end-user community events such as best practices webinars, customer spotlight presentations, panel discussions, and role-specific educational sessions.

• Conceptualize, plan, and effectively carry out prospect-facing events, including thought leadership webinars, panel discussions, and trade show/conference activities.

• Oversee the consolidated event calendar for community, trade show, and webinar programs, determining frequency, selecting topics, securing speakers, and managing logistics from start to finish.

• Identify and prepare customer speakers and panelists, collaborating with Customer Success Managers (CSMs) to pinpoint strong candidates and guide them through content preparation.

• Handle all aspects of event promotion, registration, and attendance, collaborating with Marketing on outreach strategies and creative materials.

• Confidently and professionally facilitate live events, acting as the host and moderator for both virtual and in-person sessions.

• Manage event lead attribution and follow-up, while tracking budget expenditures against ROI in conjunction with the VP of Marketing.

• Create, curate, and maintain a repository of community content and resources, including slide decks, session recaps, recordings, resource guides, newsletters, and post-event materials, organized by audience and topic for easy reuse.

• Develop content that reflects diverse customer segments: role-based (admin, staff, clinical, executive), topical (compliance, workforce, technology), and location-based audiences.

• Collaborate with Marketing to ensure community content is consistently aligned with the brand and effectively promoted through appropriate channels.

• Support the efficient operation of the Advisory Council by managing meeting logistics, agendas, communications, following up on action items, and ensuring feedback reaches Product, CX, Marketing, and Leadership teams.

• Facilitate the recruitment, onboarding, and ongoing engagement of Advisory Council members in partnership with the Chief Commercial Officer (CCO).

• Prepare briefing documents, discussion materials, and recaps in between sessions.

• Work with Customer Success Managers to identify compelling customer stories and testimonials, highlight adoption challenges to address in community programming, and source speakers and subject matter experts.

• Collaborate with the Product team to incorporate roadmap updates, feature highlights, and product feedback loops into community programming.

• Partner with Marketing to ensure community content remains on-brand and is effectively amplified across company channels.

• Collaborate with Sales to transfer qualified event leads and align on trade show and target-account strategies.

• Work in conjunction with the Training Specialist to align community education programming with formal training initiatives and customer certification efforts.

• Develop and maintain the IMPACT Community strategy, including audience segmentation, programming mix, engagement model, growth targets, and national/regional event expansion.

• Identify and assess opportunities to showcase Impruvon's pharmacy and EHR partners within community programming.

• Build scalable community infrastructure comprising event templates, playbooks, speaker guides, and process documentation.

⛳️ Requirements

• Proven experience in community management, customer marketing, or a related field, with a track record of successfully planning and executing virtual and in-person events (trade shows, webinars, user groups) from ideation to post-event follow-up.

• Strong skills in content creation: proficient in producing polished slide decks, written summaries, resource guides, and promotional copy.

• Excellent facilitation and public speaking abilities; comfortable serving as the host and moderator for live sessions.

• Strong project management capabilities with the ability to manage multiple events and workstreams concurrently.

• Highly collaborative working style with experience in coordinating across various internal stakeholders (success, product, marketing).

• Strong written and verbal communication skills; able to communicate clearly to both customer and internal audiences.

• Willingness to travel up to 25-30% of the time to support in-person events.

🏝️ Benefits

• Competitive compensation aligned with experience.

• 100% company-paid medical coverage (base plan).

• Dental and vision plans available.

• 401(k) plan.

• Company-paid life, AD&D, STD, and LTD insurance.

• Lifestyle Spending Account (for wellness, personal use, and company swag).

• Flexible PTO plus company holidays.

• Flexible, remote-friendly work environment.

• Mission-driven work with a meaningful impact on vulnerable populations.

• Opportunity to take ownership and advance a critical function within the company.