Community Health Worker, Patient Engagement

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as a community-oriented, patient-centric resource, fostering relationships with patients and caregivers through direct, in-person re-engagement within designated geographic regions.

• Offer practical assistance with program re-enrollment, onboarding processes, and mobile application setup and usage.

• Conduct telephonic outreach to caregivers to facilitate the re-engagement of children in care and assist with onboarding.

• Inform patients and caregivers about the services offered by Imagine Pediatrics and the available community resources.

• Stay informed about local community resources and connect families to suitable services.

• Organize community events and perform facility rounding.

• Collaborate with Behavioral Health teams and local behavioral health providers on discharge planning and community resource linkages.

• Work alongside caregivers, families, and facility staff to identify and mitigate barriers to engagement and access to care.

• Partner with the Patient Engagement Team, Outreach Specialists, and Registered Nurses to achieve re-engagement objectives.

• Assist with non-clinical care coordination, including primary care connections, pharmacy access, discharge and follow-up support, addressing SDOH needs, and eliminating barriers to care.

• Facilitate outbound engagement calls for enrollment, follow-ups, and patient engagement metrics.

⛳️ Requirements

• Possession of a valid driver’s license.

• Bachelor’s degree required.

• Willingness to travel frequently.

• Minimum of 3 years of experience in a healthcare environment, specifically in a patient-facing role within a hospital or facility.

• Capability to navigate uncertainty, think critically, take initiative, and maintain organization.

• Proficient in managing multiple technology platforms.

• Experience in a patient-facing role within a hospital or facility is required.

• Experience collaborating as part of an interdisciplinary team.

• National Community Health Worker Certification is highly preferred.

• Bilingual ability in Spanish is highly preferred.

• Medical Interpreter Certification is preferred.

🏝️ Benefits

• Annual bonus incentive.

• Competitive benefits package offered by the company.

• Eligibility to join an employee equity purchase program (where applicable).

• Comprehensive medical, dental, and vision insurance.

• Healthcare and Dependent Care Flexible Spending Accounts (FSA).

• Company-funded Health Savings Account (HSA).

• 401(k) plan with a 4% match, fully vested from day one.

• Employer-funded short and long-term disability insurance.

• Life insurance coverage equivalent to 1x annual salary.

• 20 days of Paid Time Off (PTO).

• 10 Company Holidays plus 2 Floating Holidays.

• Paid leave for new parents.

• Additional benefits will be outlined in the offer letter.