Communications Legal Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handle both incoming and missed calls with outstanding customer service.

• Keep clients informed throughout their USCIS journey.

• Conduct introductory calls within 24 hours of case assignment.

• Send daily follow-up emails and text messages.

• Create client profiles and forms, as well as send Docketwise invitations.

• Update spreadsheets and tracking systems with new cases.

• Request and gather necessary documentation from clients.

• Schedule USCIS and internal deadlines on the calendar.

• Arrange USCIS-related preparation meetings and client appointments.

• Organize, maintain, and finalize case files.

• Review and respond to approximately 15–30 Clio tasks daily.

• Handle about 18 incoming calls each day and manage 12 document request workflows.

• Check emails, text messages, and customer service chats on a daily basis.

• Validate passports, medical exams, money orders, and submit filing requests.

• Prepare NCLs and closure letters as needed.

• Complete e-filings within 72 hours of CT requests for typographical corrections and non-delivery notices.

• Participate in daily team meetings.

• Coordinate Phase 4 post-filing updates and maintain spreadsheets.

• Assist attorneys with scheduling for USCIS interview preparation.

• Organize FOIA requests and direct them to the FOIA team when applicable.

⛳️ Requirements

• Minimum of 2 years of experience as a Legal Assistant.

• Previous experience handling USCIS cases and procedures.

• C1 level proficiency in English and native Spanish is required.

• Strong organizational and communication abilities.

• Capability to manage a high volume of calls and tasks.

• Proficiency in using legal software such as Clio, Docketwise, RingCentral, and Google Suite.

• Detail-oriented, proactive, and dependable.

• A reliable laptop or desktop (minimum 8GB RAM, Core i5 or higher) with a stable 10 Mbps internet connection for optimal performance.

• Ability to receive payments in USD via PayPal.

🏝️ Benefits

• Fully remote position.

• Opportunity for growth within a structured USCIS department.

• Hands-on experience in immigration processes.

• Stable long-term role with clear workflows and expectations.