Commercial & Customer Service Manager – Diagnostics

📋 Description

• Take ownership of and enhance the commercial performance in Ireland, focusing on revenue growth, forecasting accuracy, and profitability improvements.

• Lead and nurture a high-performing team dedicated to Customer Experience, Service, and Sales.

• Develop and implement strategic plans for business development and account growth.

• Foster strong relationships with senior stakeholders, including partners in the public sector such as the HSE.

• Facilitate tender engagement and ensure successful contract outcomes while adhering to procurement frameworks.

• Improve customer satisfaction, retention, and long-term value with a customer-focused approach.

• Collaborate closely with UK & Ireland leadership to execute regional strategy and maintain consistent service excellence.

• Track KPIs, promote accountability, and drive continuous improvement initiatives.

• Spearhead margin enhancement and cost-efficiency efforts.

• Oversee supplier partnerships to boost service quality and mitigate risks.

• Guarantee full compliance with Abbott’s quality, regulatory, and operational standards.

⛳️ Requirements

• Demonstrated experience in sales leadership within the healthcare or diagnostics sectors.

• Proven history of achieving commercial growth and operational excellence.

• Experience in managing and developing high-performing teams.

• Ability to effectively influence senior stakeholders and decision-makers.

• Proficient in solution selling, account management, and strategic planning.

• Comfortable working in matrix and virtual environments.

• A university degree or equivalent qualification.

• Experience in sales management within a global healthcare organization.

• A technical or diagnostics background is preferred.

🏝️ Benefits

• Competitive compensation and opportunities for career development.