Commercial Bank Fraud Investigator

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary contact for all reported fraud incidents, overseeing investigations from customer fraud reporting through to resolution.

• Manage fraud referrals, which includes intake, research, case creation, assignment, and the notification of necessary internal stakeholders for required actions.

• Conduct comprehensive fraud investigations, involving transactional analysis across deposit, payment, and digital banking channels.

• Independently evaluate, analyze, and resolve fraud alerts generated by Verafin and associated monitoring systems.

• Initiate, monitor, and resolve fraud cases while ensuring thorough and well-supported investigative documentation for management review and potential law enforcement referrals.

• Effectively communicate with internal teams, customers, and external partners to gather information essential for supporting investigations.

• Collaborate with Operations, BSA/AML, Risk & Compliance, Treasury Management, IT, and frontline teams to enhance fraud detection, response, and prevention initiatives.

• Offer fraud-related guidance and support to frontline and operational staff, including the identification of suspicious activities and compliance issues.

• Comply with BSA/AML and OFAC policies and procedures, including the escalation and reporting of suspicious activities as necessary.

• Maintain precise, timely, and audit-ready case documentation to fulfill regulatory, audit, and examination standards.

• Assist in the creation and improvement of fraud-related policies, procedures, and risk mitigation strategies.

• Keep abreast of regulatory requirements, emerging fraud trends, and industry best practices.

⛳️ Requirements

• Bachelor’s degree preferred or equivalent experience in fraud investigations is desirable.

• 3 – 5 years of experience in bank operations, fraud investigations, BSA/AML compliance, or financial crimes within a financial institution.

• Strong analytical and critical-thinking skills with the ability to identify patterns and anomalies.

• Knowledge of BSA/AML regulations, OFAC requirements, and various fraud typologies.

• Experience with fraud detection or transaction monitoring systems (Verafin is preferred).

• Excellent written and verbal communication skills for effective interaction with customers and staff.

• Ability to handle confidential information while exercising sound judgment.

• Working knowledge of bank operations, particularly deposits and payment products.

• Proficiency in Microsoft Office applications, including Excel and Word.

• Preferred credentials: CAMS, CFE, or other fraud or AML certifications.

🏝️ Benefits

• Competitive compensation.

• Medical, dental, vision, and life insurance.

• Long-term disability insurance.

• 401k with matching.

• Paid holidays.

• Competitive paid time off policy.