Collector Insurance Specialist

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Engage directly with policyholders, agents, and brokers regarding both new and ongoing business through phone and email communication.

• Uphold underwriting integrity by following the company's underwriting standards and philosophy.

• Perform risk analysis and assess the underwriting quality of applicants.

• Assess eligibility.

• Provide quotes and bind new business.

• Implement changes to existing policies.

• Handle consecutive inbound calls efficiently.

• Conduct outbound follow-up calls and address customer inquiries promptly.

• Build and nurture relationships with customers and follow up as necessary.

• Deliver timely, accurate, and friendly customer service.

• Process and finalize sales for new business.

• Communicate coverage comparisons, program highlights, and values to facilitate sales closure.

• Efficiently complete required documentation.

• Adhere to underwriting compliance and service standards.

• Develop and sustain relationships with customers and brokers.

• Achieve production targets.

• Refer complex risks to Senior Specialists for review and evaluation.

⛳️ Requirements

• Valid Property & Casualty or Personal Lines insurance license.

• Previous experience in insurance sales and service.

• High school diploma or equivalent qualification.

• Experience in insurance sales is preferred.

• Familiarity with CRM systems is advantageous.

• Strong critical thinking abilities and the capacity to analyze information in light of risk appetite.

• Excellent verbal and written communication skills.

• Capability to thrive in a fast-paced environment while multitasking effectively.

• Ability to work independently as part of a virtual team.

• Positive focus on customer service and quality.

• Willingness to work a 40-hour week, Monday through Friday, with a rotating Saturday approximately once every four weeks.

• Eligible for overtime; however, it is not mandatory.

🏝️ Benefits

• Health insurance (medical, dental, vision).

• Flexible spending and health savings accounts.

• Life insurance.

• Retirement plan.

• Paid time off.

• Availability of overtime.

• Employee referral program.

• Tuition reimbursement.

• Generous 401K match.

• Volunteer benefits.

• Paid vacation.

• Medical benefits.

• Educational incentives.

• Family-friendly benefits.

• Investment incentives.