Collector I

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Engage with members using various communication channels to determine solutions and devise strategies for resolving overdue accounts.

• Set up payment plans and collect loan repayments while fostering positive relationships with members.

• Execute account transactions, process loan repayments, manage payoffs, handle account maintenance requests, and document collection activities.

• Support members with Guaranteed Asset Protection (GAP) and payment protection claims.

• Prepare and present repossession files for review and approval of both voluntary and involuntary repossessions.

• Address overdrawn accounts and operational losses effectively.

• Deliver prompt, professional, and courteous service while addressing member concerns and escalations.

• Work collaboratively with other departments on inquiries related to collections and account resolutions.

• Achieve service level standards and collection performance objectives.

• Ensure adherence to the Fair Debt Collection Practices Act (FDCPA), regulatory standards, and OCCU procedures.

⛳️ Requirements

• At least one year of experience in collections, financial services, lending, member service, or a closely related field.

• Excellent verbal and written communication abilities for handling sensitive financial discussions.

• Capability to cultivate trust and maintain positive relationships while managing delinquent accounts.

• Proficient in active listening, negotiation, conflict resolution, and problem-solving techniques.

• Ability to juggle multiple priorities while ensuring accuracy and quality of work.

• Strong organizational capabilities and meticulous attention to detail.

• Capacity to remain calm, professional, and efficient in high-pressure or emotionally charged situations.

• Proven proficiency with Microsoft Office applications.

• Skill in accurately documenting collection activities and account details.

• Knowledge of collection practices, account maintenance, and principles of member service.

• Candidates must be residents of Oregon, Washington, or Idaho as a requirement for employment.

• Availability to work evenings and weekends as dictated by business needs.

🏝️ Benefits

• Affordable medical, dental, and vision insurance options.

• 401(k) retirement plan with employer matching contributions.

• Paid time off in addition to 13 paid holidays.

• Tuition reimbursement for eligible educational programs and training opportunities.

• Company-sponsored long-term disability insurance.

• 40 hours of paid core time each year for full-time employees to engage in community volunteer activities.