Collections Specialist, Spanish, English

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Reach out to clients via phone, email, and text to discuss their account balances.

• Explore payment options and support clients in addressing account-related issues.

• Deliver exceptional customer service in both English and Spanish.

• Aid attorneys and staff with scheduling, document preparation, file management, correspondence, and maintaining records.

• Ensure accurate maintenance of client account records.

• Track outstanding balances and conduct timely follow-ups.

• Record collection activities and updates to accounts.

• Act as the primary contact for clients who speak English and Spanish.

• Contribute to ensuring effective communication and a positive experience for clients.

⛳️ Requirements

• A minimum of 2 years of experience in collections, accounts receivable, or a related collections-focused position is preferred.

• Professional fluency in Spanish along with strong written and verbal communication skills in English.

• Excellent customer service, negotiation, and relationship-building skills.

• Outstanding organizational abilities with a knack for managing multiple tasks and priorities.

• Capability to maintain confidentiality and manage sensitive information with professionalism.

• Must have access to a laptop or desktop computer, a quality headset, reliable high-speed internet, and a backup internet connection for remote work.

🏝️ Benefits

• Salary Range: $7 USD per hour

• Enjoy a permanent work-from-home arrangement!

• Career Growth – Unlock opportunities for advancement and professional development.

• Innovative Culture – Flourish in a collaborative, inclusive environment that values creativity and new ideas.