Collections Specialist, Bilingual English/Spanish

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage inbound and outbound collection calls in a professional and effective manner

• Negotiate payment plans and address delinquent accounts

• Maintain regular follow-up communication with clients

• Precisely document all interactions and updates related to accounts

• Ensure complete adherence to FDCPA and collections regulations

• Achieve and surpass both individual and team performance objectives

• Uphold professionalism and composure during difficult discussions

⛳️ Requirements

• Prior experience in BPO collections is essential

• Experience in third-party collections is highly preferred

• Strong knowledge of FDCPA and collections compliance standards

• Excellent proficiency in English communication, both verbal and written

• Fluent in Spanish communication skills

• Strong negotiation skills and the ability to handle objections

• Goal-oriented attitude with the capability to meet performance metrics

• Prior experience working remotely or from home is preferred

• Must be permanently residing in Mexico or Colombia

• Must fulfill all specified technical requirements

🏝️ Benefits

• Remote work opportunities available within Mexico and Colombia

• Competitive weekly pay in USD

• Uncapped commission potential

• Opportunities for growth and advancement

• Supportive, performance-driven team environment

• Continuous training and coaching provided