Collections Specialist, Bilingual English/Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Professionally and efficiently manage both inbound and outbound collections calls

• Negotiate payment plans and address overdue accounts

• Maintain regular follow-up communication with clients

• Precisely document all interactions and updates related to accounts

• Ensure adherence to FDCPA and all relevant collections regulations

• Achieve and surpass both individual and team performance objectives

• Uphold professionalism and poise during difficult discussions

⛳️ Requirements

• Experience in BPO collections is mandatory

• Experience in third-party collections is highly preferred

• Strong knowledge of FDCPA and compliance regulations related to collections

• Exceptional English communication skills, both verbal and written

• Proficient in Spanish communication skills

• Strong negotiation skills and capability to handle objections

• Goal-oriented with the ability to achieve performance objectives

• Previous remote or work-from-home experience is preferred

• Must be permanently located in Mexico or Colombia

• Must satisfy all technical requirements specified above

🏝️ Benefits

• Opportunity to work remotely from Mexico and Colombia

• Competitive weekly pay in USD

• Uncapped commission potential

• Opportunities for growth and advancement

• Supportive team culture focused on performance

• Continuous training and coaching provided