Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the collections process for customer accounts, including proactive outreach regarding overdue balances and resolving payment issues.

• Monitor aging reports and strive to decrease outstanding accounts receivable through timely follow-ups and account evaluations.

• Employ HighRadius and internal systems to manage collections activities, customer communications, payment tracking, disputes, and account reconciliations.

• Collaborate with Billing, Sales, Customer Success, and Finance teams to address customer issues and billing discrepancies.

• Review and reconcile customer accounts, encompassing unapplied payments, credits, disputes, and underpayments.

• Aid in reducing bad debt by identifying and appropriately escalating high-risk accounts.

• Keep precise documentation of customer interactions, payment commitments, and updates on account status.

• Prepare and distribute aging analyses, collections reports, bad debt summaries, and account status updates to leadership as necessary.

• Support month-end activities and reporting related to collections and accounts receivable.

• Deliver professional and customer-focused communication while facilitating timely payment resolutions.

• Appropriately escalate priority accounts, bankruptcy risks, legal issues, or collection challenges to leadership.

⛳️ Requirements

• Required experience in full-cycle collections and accounts receivable.

• Preferred experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms.

• Strong knowledge of aging reports, bad debt management, cash application, account reconciliation, and best practices in collections.

• Ability to analyze customer accounts and identify the root causes of delinquency or payment discrepancies.

• Proficient in Excel and reporting, with the capability to analyze large sets of financial data.

• Excellent verbal and written communication skills, with the ability to manage challenging customer conversations professionally.

• Highly organized and exceptionally detail-oriented with strong follow-through skills.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Capacity to collaborate across functions and build relationships throughout departments.

• Strong problem-solving and critical-thinking skills.

• Consistently achieves results with integrity, professionalism, accountability, and sound judgment.

• Maintains stable performance under pressure while managing sensitive customer and financial situations with tact and professionalism.

• Self-motivated with the ability to work independently while also contributing positively to a team environment.

🏝️ Benefits

• Employees can expect a comprehensive benefits package, including health and dental coverage, as well as a 401k with company match.

• Flexible Time Off policy or a generous PTO plan (depending on the role) along with paid holidays.

• Up to 4 weeks of paid bonding leave.

• Tuition reimbursement available.

• Extensive Employee Assistance Program through TotalCare, offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance, and much more!

• 24/7 access to virtual medical care via Teladoc.

• Quarterly awards given based on peer nominations.

• Regional discounts and perks available.

• Opportunities to engage in charitable events and contribute to the community.