Collections Legal and Recovery Compliance Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop and manage the criteria for determining which accounts with a deficiency balance qualify for legal escalation.

• Oversee the legal escalation pipeline to ensure appropriate accounts are being addressed and that the criteria are applied correctly.

• Review and authorize all content for settlement letters prior to any correspondence being mailed.

• Evaluate and endorse the deficiency collection contact script and settlement authority structure before implementation with borrowers.

• Take ownership of the legal and compliance reporting within the collections KPI package.

• Conduct FDCPA and UDAAP assessments of consumer-facing components before their launch and provide necessary approvals.

• Create and maintain a comprehensive state-by-state legal viability map for deficiency collections throughout the portfolio.

• Ensure that all deficiency collection methods across borrower segments are based on loan attributes rather than internal product or program classifications.

• Oversee bankruptcy filings within the portfolio.

• Coordinate compliance responses concerning CFPB inquiries, state attorney general issues, and consumer complaints escalated through regulatory channels.

• Develop and deliver compliance training for post charge-off staff prior to interacting with any live accounts.

• Vet all third-party collection agencies prior to account placement.

• Manage the ongoing agency compliance program.

• Supervise third-party BPO partners handling post charge-off accounts.

• Lead the evaluation and selection process for outside counsel involved in the legal escalation pipeline.

• Draft and maintain all policies and procedures related to the post charge-off collections program.

• Manage active litigation related to collections in collaboration with outside counsel.

• Identify process gaps that may lead to legal exposure or result in missed recovery opportunities.

• Act as the legal and compliance resource for daily inquiries from collection agents, team leads, and directors.

• Recruit and mentor direct reports as the program volume expands.

⛳️ Requirements

• A minimum of 5 years of experience in legal operations, compliance management, or collections oversight within consumer lending, auto finance, or a third-party collection agency.

• Proven history of career stability.

• Specific experience in non-prime or subprime auto lending.

• Solid understanding of FDCPA, UDAAP, and relevant state consumer protection regulations as they pertain to post charge-off collections.

• Experience managing bankruptcy filings within a consumer lending portfolio and ensuring SCRA compliance for servicemember accounts.

• Experience managing relationships with outside counsel.

• Familiarity with operations related to deficiency recovery.

• Ability to analyze and interpret collections performance data independently, without reliance on a data team for validation.

• Bachelor's degree is required; JD, paralegal certification, or CRCM is preferred but not mandatory.

🏝️ Benefits

• Competitive salaries.

• Comprehensive health and welfare benefits (medical, dental, vision, LTD/STD, identity theft protection, paid parental leave, and much more).

• Paid vacation.

• 401(k) matching.

• Tuition reimbursement.

• Opportunities for social activities.

• Monthly lunches.

• A robust employee recognition and talent development program.