Collections & Cash Flow VA, AR Focus

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Proactively reach out to clients regarding overdue and forthcoming payments through email and phone communication.

• Engage in payment discussions with clarity, confidence, and persistence until a resolution is achieved.

• Maintain a systematic follow-up schedule to ensure no accounts are overlooked or forgotten.

• Address objections directly and push for specific payment timelines rather than vague commitments.

• Escalate issues only after multiple documented follow-ups have been executed.

• Collaborate directly with Project Managers to ensure invoices are issued promptly upon project completion.

• Verify the accuracy of invoices prior to issuance to prevent delays or disputes in payment.

• Ensure that no completed project remains unbilled or experiences delays in invoicing.

• Monitor the invoice lifecycle from issuance through follow-up to payment completion.

• Keep an active cash flow calendar that tracks expected incoming payments and their due dates.

• Daily monitor outstanding balances and promptly flag overdue accounts.

• Provide leadership with clear insights into expected versus actual cash flow.

• Track recurring company expenses (utilities, vendors, operational costs) to prevent missed payments.

• Ensure that financial obligations are consistently met without oversight or delay.

• Develop and maintain a structured collections follow-up system, avoiding ad hoc reminders.

• Re-engage non-responsive clients through escalating communication strategies.

• Identify at-risk accounts early and flag potential non-payment scenarios.

• Maintain full accountability for follow-up until a resolution is achieved (payment received or escalation completed).

• Enter financial data into QuickBooks Online (bills, expenses, invoices).

• Assist in generating basic financial summaries as required.

• Coordinate with the CPA for reconciliation (note that you will not be performing accounting finalization).

• Ensure data accuracy to uphold the integrity of financial reporting.

⛳️ Requirements

• Previous experience in collections, accounts receivable, or payment follow-up roles is strongly preferred.

• Must be comfortable initiating and directing payment discussions with clients.

• Excellent written and verbal communication skills (clear, assertive, and professional tone).

• Ability to adhere to structured systems and maintain consistent follow-ups without reminders.

• Basic bookkeeping knowledge is required (experience with QuickBooks Online is preferred).

• Strong attention to detail—especially in tracking balances, due dates, and payment statuses.

• Must demonstrate persistence; failure to follow up repeatedly until resolution is considered a failure condition.

🏝️ Benefits

• PTO

• HMO

• Fully Remote Work