Collections Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• **Key Performance Areas (KPA’s) (specific duties)**

• Daily collections on overdue and delinquent accounts

• Collecting through telephone, email, and SMS

• Manage payment arrangements

• Allocation of payments

• Suspending respective clients according to the terms provided

• Preparation of a list of delinquent accounts

• Management of the ‘final notice’ process

• Listing of delinquent accounts with the credit bureau

• Reporting on the delinquent book

• Ad-hoc reporting and reconciliations

• **The position encompasses, but is not limited to, the above KPA’s**

⛳️ Requirements

• **Minimum Requirements**

• Matric

• Basic knowledge of delinquent accounts and handovers to legal

• MS Office Skills - (intermediate)

• Prior collections experience in an ISP environment (an advantage)

• 3 years of call center experience

• 2-5 years of credit control experience

• Understanding of financial transactions (basic credits and debits, knowledge of overdue/due/total balances)

• Basic comprehension of a debtor's age analysis

• PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOME

• **Ideal Requirements**

• Credit Management (advantageous)

• National Credit Agreements Act (advantageous)

• **Key Competencies**

• Exceptional verbal and written communication skills

• Customer-focused and brand aware

• Ability to engage in continuous learning

• Strong administrative abilities

• Time Management Skills

• Negotiation Skills

• Discipline/respect for confidentiality

• Excellent analytical skills

• Attention to detail

• Deadline-driven

• Oriented towards customer service

🏝️ Benefits

• Our benefits are unparalleled - the icing on the Webafrica culture cake:

• We offer a Fully Remote work environment

• That’s right! No need to commute to an office! You can work from almost anywhere.

• We have partnered with a shared office/workspace called Workshop 17, and we cover the cost of your access to any of their locations across the country – allowing you to change your scenery occasionally.

• We provide you with all the essential tech equipment needed for a remote office, including a laptop, monitor, and headset.